Customer Communications Management Market Size, Share and Global Market Forecast to 2028
Customer Communications Management Market The Customer Communications Management Market is predicted to reach 2,354 million by 2028, exhibiting a CAGR of 11.2% over the forecast period (2021-2028). The factors driving the growth of Customer Communications Management Market includes increasing number of customer queries in different industries such as E-commerce, healthcare, Telecom and travel and hospitality and the growing emphasis on customer retention and improving channels of communications such as SMS, and social media, mail, and voice. As per the report published by Bain & Company, the companies who focusses on providing superior customer services, can grow their revenue by 4%–8%, above their existing market growth, which is expected to boost the demand for customer communications management systems in the approaching years. Moreover, the advent of Artificial Intelligence and advanced natural language processing software and increasing number of online shopping around t...