Call Center AI Market Size, Share & Trends | Forecast – 2029
Call Center AI Market was valued at USD 1,416 million in 2021, and is projected to reach USD 6,336 million in 2029, growing at a significant CAGR of 20.6% during 2022-2029 Key Drivers The ability of call center AI applications to offer a faster, precise, and seamless experience to customers at any time has augmented their application across various industry verticals including telecom, retail industry, BFSI, and healthcare, which is one of the major factors fueling the call center AI market size. The ongoing technological innovations in the call center solutions with the help of advanced technologies like the NLP, deep learning, and machine learning will offer enormous opportunities to the market. Emerging need to improve customer experience and a 24/7 support service has augmented the demand for AI in a call center, fueling the market growth. Other factors such as the growing volume of data produced, rising number of customer engagement platforms, and rising adoption of smart h...